This shop accepts payments though PayPal. You do not need to have an account with PayPal. This shop never has access to your credit card information. If you choose E-Check for payment, your order will ship when payment has cleared. This may take from 3-5 days.
Please make sure the shipping address you provide during checkout is correct. If an order returns because of an incorrect address, an additional shipping fee will be required for re-shipment.
All orders are shipped via USPS
FAST SHIPPING! Most orders ship in 1 business day. Whenever possible, I also ship on Saturday. Shipping notification emails are sent for each order.
Depending upon the size, orders are mailed in USPS Tyvek envelopes, EcoEnclose Recycled Poly Mailers, or Priority Mail boxes. Skeins are placed in recycled/recyclable resealable bags from EcoEnclose. I am trying to reduce the amount of plastic I use - some orders will be wrapped in recycled tissue and/or recycled kraft paper. Large orders are sometimes separated into multiple parcels.
10/1/18: $5 flat rate USPS Priority Mail
Shipping confirmation emails include a tracking number. Delivery is usually 1-3 business days.
Orders are shipped via USPS First Class Mail InternationalCanada:
1 skein - $9.75, each additional skein - $2.50
First class international to Canada now includes delivery confirmation.
(Large orders may end up shipping via Priority Mail due to weight or value of order)
1 skein - $12.95, each additional skein - $3.25
*All customs fees, taxes, and tariffs are the responsibility of the customer.
*International First Class Mail shipments are not trackable once they leave the US and this shop is not responsible for lost/missing orders once they enter the postal system.
First Class International has been quite reliable, however, international customers may request Priority Mail International, a trackable service. Please use the contact form to request a quote and include the number of skeins you will be ordering as well as the country to which the order will ship.
MULTIPLE ORDERS/ORDER COMBINING
I am happy to combine orders whenever possible. I prefer to pack and ship orders promptly. If you place multiple orders on the same day, they usually can be combined. If your orders are combined, you will receive a refund of shipping overages.
Please note: During site-wide sales, order combining will not be available.
Returns may be requested within 7 days of delivery of your order. Please contact the shop before making a return. Returns will not be accepted for yarn that is sent back without contacting the shop first. The yarn must be unused and in original condition (skeined and tagged). Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer. The refund of the purchase price of the yarn will be issued promptly after the yarn is returned and inspected.
Discounted/Sale listings are not eligible for return.
Great care is taken to portray colors and bases as accurately as possible, yet variances between monitors and screens is unavoidable. If you have questions about bases and/or colorways, please don't hesitate to contact me before making a purchase.
Everything available for purchase is in the shop.
August 2018 through the end of 2018 - updates to the shop will be announced ahead of time. Look for the date/time to be posted in the NEWS section as well as on the website www.orangefloweryarn.com.